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About the apprenticeship
Our Customer Accounts Team is part of our Customer Service Contact Centre. We help our customers across the country to maintain a healthy rent account balance and make sure that our organisation has the income we need to continue building even more homes. We’re responsible for calling customers to collect outstanding rent, advise when they have missed a payment, setting up repayment plans to reduce their rent arrears and giving tips and guidance about managing income and avoiding missed payments in the future.
We’re looking for an apprentice to support our team by providing excellent Data analysis. We’re keen to hear from individuals who are interested in working with large amounts of data and important information. You will have good accuracy and attention to detail with a knack for spotting trends and anomalies. Your findings will play a significant role in the success of our service and will help to identify areas that our Advisors need to focus on.
Your duties will include, but are not limited to:
- Providing general administrative support
- Ensuring all relevant systems are updated with accurate information
- Providing teams with accurate statistics and data
- Analysing account balances to identify any overpayments or discrepancies and contact local authorities to resolve this
- Analysing data to identify trends or errors to support service improvement
There may be customer facing activity and requirement to speak with customers directly.
Administrator – any division of Guinness dependant upon available opportunities within the organisation at the time.