Customer Service

Customer Service Apprentice

Company
With Malcolm Clarke (Steel) Hollingwood Ltd
Location
Working in Manchester (view map)
Level
Intermediate Level Apprenticeship
Salary
Paying £160.00 per week
Duration
12 months duration

About the apprenticeship

Main tasks will include:

Sales

  • Learning about the processes we offer – de-coiling, cutting, flattening etc
  • Handling incoming telephone calls, emails & faxes
  • Look to build your own customer base through various channels – internet, social media, existing lapsed accounts
  • Making contact with new & existing customers on a regular basis
  • Handling sales from enquiry through to delivery

QA Admin

  • Gain an understanding of steel grades & qualities
  • Being able to tie up test certs with steel & knowing the importance of traceability 
  • Follow internal paper trails from order to invoice
  • General office duties, such as filing, keeping printers full etc
Future Prospects

  • A full time position might be available for the right person following successful completion of the apprenticeship process