Business and Administration

Ecommerce Administration Apprentice

Company
With STREET SOLUTIONS UK LTD
Location
Working in Bolton (view map)
Level
Advanced Level Apprenticeship
Salary
Paying £150.00 per week
Duration
15 months duration

About the apprenticeship

This role will include:
  • Working with the online sales platforms (Amazon, eBay & Shopify) to help process orders, update stock information and assist with customer queries
  • Reviewing active product listings and making changes to improve the customer experience and enable increased sales
  • Assisting the customer service team with answering inbound calls politely and professionally, and offering advice on products, along with processing customer orders over the phone. In addition to this, dealing with order related queries including tracking orders and advising customers would be expected. This also includes the ability to problem solve and attempt to solve issues over the phone regarding customer products and dealing with returns and warranty replacements when required
  • Processing the daily order fulfilment for the e-commerce sales, ready for label printing at our depot
  • Maintaining and reviewing eBay and Amazon listings
Future Prospects

  • This is a great opportunity for somebody to further develop many desirable and varied skills and be part of a growing business