Digital Media and IT

IT Apprentice

Company
With Medica Packaging Ltd
Location
Working in Crewe (view map)
Level
Higher Apprenticeship
Salary
Paying £215.00 per week
Duration
24 months duration

About the apprenticeship

Medica Packaging now have an excellent opportunity for an apprentice to join their IT department.

Duties include:

  • Daily / Weekly / Monthly IT Checks
  • Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment
  • Handling incoming incidents and requests via telephone and email
  • Case Management; Ensuring incidents and requests are managed
  • Provide problem diagnosis and resolution for a variety of hardware and software related issues. Escalate support issues to the IT Manager as appropriate
  • Carry out desk moves
  • Assist with maintaining inventory of installed software, manage software licensing and create policies and procedures for upgrades
  • Assist with maintaining the inventory of desktop equipment across the business
  • Undertake any other tasks / project work as requested by the IT Manager
  • Out of hours support rota
Future Prospects

  • Potential permanent IT support role for the right candidate