Digital Media and IT

IT Support Desk Apprentice

Working in Manchester (view map)
Advanced Level Apprenticeship
Paying £176.00 per week
18 months duration

Vacancy Expired

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About the apprenticeship

Duties and Responsibilities:

  • To provide 1st line technical support; answering support queries via phone, email and fax
  • To maintain a high degree of customer service for support queries and adhere to service principles
  • To take ownership of user problems and be proactive when dealing with user issues
  • To log all calls on the call logging system
  • Respond to enquiries from clients and help them resolve and hardware or software problems
  • Maintain a log of all calls taken
  • Maintain a log of any software or hardware problems detected
  • Support users in the use of Computer equipment by providing necessary training and advice
  • To allocate more complex calls to the relevant CSiCare Support member
  • To help arrange for external technical support where problems cannot be resolved in house by liaising with relevant admin staff

Full training will be given.

Responsible to:

  • CSiCare Support Desk Manager
  • Via CSiCare Team Leader, where appropriate
Future Prospects

  • Full-time position for the right candidate following successful completion of the apprenticeship