Apprentice Training Administrator

Overview

The purpose of this role is to support the Training Department in ensuring all staff are fully compliant to work. To be customer focused at all times and deliver a high level of service to the Training department and the organisation as a whole. Maintaining internal and external standards upholding CQC regulations and contractual requirements.

About the apprenticeship

• Answering calls and liaising with branches on all aspects of training
• Downloading and printing of skills compliance reports
• Escalating concerns regarding non compliant staff working where appropriate
• Booking staff on to courses in a timely manner to keep training up to date
• Confirming staff attendance on courses via telephone and email 
• Give a courtesy call to all delegates 2-3 days prior to attending training to confirm attendance
• To maintain accurate filing systems

Apprenticeship qualification and training

Business Administrator Apprenticeship level 3, standard 

• Portfolio of evidence Exam
• Knowledge Test (comprising of 50 multiple choice questions)
• Portfolio-based Interview
• Presentation around Project/Improvement
• 20% OFF-THE-JOB A minimum of 20% of the learning must be completed 'off-the-job' and could include the following: * Induction to programme * Online self-study learning activities, including research, courses, webinars (topics based around the Knowledge, Skills, and Behaviours) as well as topics tailored to the apprentice's specific job role * Completion of assessments and reflective journal entries * Mentoring/shadowing * Employer training * Support and preparation for EPA * Employer project support * Learning Coach support 

Career progression

Once complete, apprentices can progress onto other qualifications such as Foundation Degrees in areas such as Business, Business Management and Business Administration.

About the employer

Routes is a specialist, high quality, clinically-led provider of personalised health commissioned home care services for people in their own homes and communities. We are a local provider with 12 service centres across the North West, Yorkshire and the North East of England supported by a centralised infrastructure to ensure that excellence comes as standard.

Employer

ROUTES HEALTHCARE (NORTH) LIMITED

Address

129-131 Yorkshire Street

Rochdale

OL16 1DS

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