Contact Centre Apprenticeships
Below is an overview of the Contact Centre Apprenticeship, outlining the qualifications you will achieve and the units and vocational areas you will cover throughout your training as well as other important information such as course duration and funding.
Apprenticeship
| Qualifications |
|
|---|---|
| Units covered | Some of the units available to complete in your Apprenticeship are as follows:
|
| Entry requirements | You must be employed in a call/contact centre for at least 30 hours/week. |
| Who is it for? | Anyone who is working within a call/contact centre environment dealing with inbound/outbound telephone calls. |
| Cost |
Aged 16-24Fully funded Aged 25 and overTotal People require employers to make a contribution towards the cost for all learners aged 25 years and over, embarking on an Apprenticeship or Advanced Apprenticeship programme. For more information please contact us on 01606 734000 or email info@totalpeople.co.uk |
| Duration | 12 months (approx) |
| Start date | Available all year |
| Assessment method | There are various assessment methods available such as:
The qualification is assessed at the workplace and there is no requirement to go to college. |
| Personal qualities | To work in a contact centre environment you will need to have the following personal qualities:
|
| Further progression | Opportunity to progress onto the following qualifications:
|
Advanced Apprenticeship
| Qualifications |
|
|---|---|
| Units covered | A number of units are available to choose from and are tailored around job role, daily tasks and business objectives. There are 2 mandatory units:
|
| Entry requirements | You must be employed in a call/contact centre for at least 30 hours/week. |
| Who is it for? | Anyone who is employed within a contact centre environment and has responsibility for resource planning/rotas. For example a Team Leader or someone able to demonstrate ability to work on substantial tasks. |
| Cost |
Aged 16-24Fully funded Aged 25 and overTotal People require employers to make a contribution towards the cost for all learners aged 25 years and over, embarking on an Apprenticeship or Advanced Apprenticeship programme. For more information please contact us on 01606 734000 or email info@totalpeople.co.uk |
| Duration | 18 months (approx) |
| Start date | Available all year |
| Assessment method | There are various assessment methods available such as:
The qualification is assessed at the workplace and there is no requirement to go to college. |
| Personal qualities | To work in a contact centre environment you will need to have the following personal qualities:
|
| Further progression | Opportunity to progress onto the following qualifications:
|
Interested in starting an Apprenticeship?
Complete our Registration of Interest form and we will keep you up to date with all of our Apprenticeship Vacancies.
Employers, interested in starting your staff on an Apprenticeship?
Complete our enquiry form and a member of our team will contact you to discuss your requirements.
