Customer Service Apprenticeships
Below is an overview of the Customer Service Apprenticeship, outlining the qualifications you will achieve and the units and vocational areas you will cover throughout your training as well as other important information such as course duration and funding.
Apprenticeship
| Qualifications |
|
|---|---|
| Units covered | There are a total of 28 units to choose from and are selected in line with the your job role. Some of the units available are as follows:
|
| Entry requirements | You must be employed for at least 30 hours/week. |
| Who is it for? | Anyone employed in the Customer Service industry working with customers. These can be external (clients/public) or internal (colleagues). |
| Cost |
Aged 16-18Fully funded Aged 19-24Fully funded for employers with less than 1000 employees. For employers with 1000+ employees, please contact us for further details. Aged 25 and overTotal People require employers to make a contribution towards the cost for all learners aged 25 years and over, embarking on an Apprenticeship or Advanced Apprenticeship programme. For more information please contact us on 01606 734000 or email info@totalpeople.co.uk |
| Duration | 12 months (approx) |
| Start date | Available all year |
| Assessment method | There are various assessment methods available such as:
The qualification is assessed at the workplace and there is no requirement to go to college. |
| Personal qualities | To work in a customer service environment you will need to have the following personal qualities:
|
| Further progression | On completion of this qualification, you may progress onto other Business Service qualifications such as:
|
Advanced Apprenticeship
| Qualifications |
|
|---|---|
| Units covered | There are a total of 60 units to choose from and are selected in line with your job role. Some of the units are as follows:
|
| Entry requirements | You must be employed for at least 30 hours/week. |
| Who is it for? | Anyone employed in the Customer Service industry working with customers. These can be external (clients/public) or internal (colleagues). |
| Cost |
Aged 16-18Fully funded Aged 19-24Fully funded for employers with less than 1000 employees. For employers with 1000+ employees, please contact us for further details. Aged 25 and overTotal People require employers to make a contribution towards the cost for all learners aged 25 years and over, embarking on an Apprenticeship or Advanced Apprenticeship programme. For more information please contact us on 01606 734000 or email info@totalpeople.co.uk |
| Duration | 18 months (approx) |
| Start date | Available all year |
| Assessment method | There are various assessment methods available such as:
The qualification is assessed at the workplace and there is no requirement to go to college. |
| Personal qualities | To work in a customer service environment you will need to have the following personal qualities:
|
| Further progression | There may be the opportunity to progress onto other Business Services qualifications for example:
|
Interested in starting an Apprenticeship?
Complete our Registration of Interest form and we will keep you up to date with all of our Apprenticeship Vacancies.
Employers, interested in starting your staff on an Apprenticeship?
Complete our enquiry form and a member of our team will contact you to discuss your requirements.
