Metroline apprentice Christine Gayle.

Metroline manager Christine Gayle explains how her Level 5 Operations Departmental Management apprenticeship gave her new skills and increased confidence.

How have you found the apprenticeship so far? 

"The apprenticeship was designed well and cover all practical areas within my current management role, which made this a more interactive process. Some of the topics covered were a nice refresher, including my personal favourites which covered leadership styles and emotional intelligence. This helped to re-enforce my management style but also was a good reminder of how understanding other colleague's leadership styles can enhance our working relationship and help to create a more balanced team, as well as providing support coaching. This allows for a better understanding of our teams, which will in turn benefit all employees. 

There were other areas of the apprenticeship which were new to me such as Project Management, which provided a practical method to be tested in the work place. This was a very useful model. Although I wouldn't say that the apprenticeship was easy, it was definitely worth the time and effort.

What are your career aims for the future?

I am now applying for more senior roles with my company and also looking at other roles outside of my chosen field as I feel this apprenticeship has given me even more confidence to do so.

How have you found learning with Total People?

"Learning with Total People even with multiple tutors throughout the pandemic was not easy but they provided the extra resources to get me though to end point assessment prepared and be confident. I would recommend Total People to others."

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