Data Protection Information

Your Individual Rights

The General Data Protection Regulation (GDPR) and Data Protection Act 2018 provides individuals with a number of rights in relation to their personal data. There are eight individual rights, which concern:

  1. The right to be informed
  2. The right of access
  3. The right to rectification
  4. The right to erasure
  5. The right to restrict processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automated decision making and profiling

Individual Rights requests are usually free of charge and need to be responded to within one calendar month. A longer period and charge may be incurred if a request is particularly complex.

Requests should be made to our Data Protection office: We may need to ask for additional information in order to process a request.

Accessing your information

Individuals have the right to access and receive a copy of their personal data, and other supplementary information. This is commonly referred to as a subject access request (SAR).

If you would like to make a request for a copy of the data held about you, you can submit a subject access request by any of the following methods:

By email:
By post: Data Protection Officer, Whitworth House, Ashton Old Road, Manchester M11 2WH

We aim to respond to subject access requests within the statutory response period of one calendar month. 

Report a data protection incident

A data protection incident (personal data breach) is a breach of security that leads the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data.

If you suspect that a personal data incident has occurred, please contact the Data Protection office immediately:

You should provide as much detail as you can, including:

  • Details of the incident
  • When it occurred
  • Where it occurred
  • Who was involved
  • How the incident may have happened
  • Any mitigating actions already taken

Privacy notices

Total People takes your privacy very seriously. You can find out more about how we collect and process your personal information by viewing our Privacy Notice below.

Privacy Notice Overview

Learner Privacy Notice






Cookies are small text files that are placed on your computer by websites that you visit. They help us understand how people are using the Total People website, so we can make it better. And they let us try out different ideas.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

The table below explains the cookies we use and why.

Cookie Name Purpose Further information

Google Analytics


We use Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie which allows us to evaluate use of our website and compile a reports.

To find out more please visit how Google uses cookies.

To opt out of being tracked by Google Analytics across all websites visit Tools Google.

Google Personalised Advertising   We use Google Ads cookies to measure ad performance and tailor future ads. These cookies collect data on your interactions with our ads to help us optimize our advertising strategies to better serve your interests and preferences.

To find out more please visit how Google uses cookies.

To customise or opt out of personalsied Google Advertising visit My Ad Center and Ads Settings.


  We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.

To find out more please visit YouTube’s embedding videos information page.

YouTube (how YouTube uses cookies and why)

Social Media


Social network widgets are used throughout the website to help our customers post information from our site to their own social profiles.

Instagram (How Instagram use cookies and why

Facebook (how Facebook uses cookies and why)

Twitter (see how Twitter uses cookies and why)

LinkedIn (how LinkedIn uses cookies and why)

Crazy Egg  

From time to time we use the Crazy Egg service to help us improve the visitor experience and performance of our website. Crazy Egg provides graphical, video and text analysis of visitor behaviour on a website. It tracks where visitors click and allows us to fine-tune the layout and design of our web pages.

To find out more please visit Crazy Egg Privacy Policy
Google DoubleClick   We use Google DoubleClick, an advertising platform that target advertising based on what’s relevant to a user, to improve reporting on campaign performance, and to avoid showing ads the user has already seen. To find out more please visit the DoubleClick Search overview
Open Programmatic DCM Global all site tag These cookies are used to collect information about the types of visitors to the site. This information is then used for advertising purposes to re-target those users or find lookalike audiences. To find out more please visit
LinkedIn Insight   The LinkedIn Insight Tag powers conversion tracking, website audiences, and website demographics for our LinkedIn ad campaigns. To find out more visit the LinkedIn Insight Tag FAQ Page
ResponseTap adiV
ResponseTap is a phone call analytics service, used by businesses to understand the website visitor’s interaction between the website and the call centre. Three cookies are used by ResponseTap to help demonstrate this journey so the business can improve their customer experience. To find out more please visit the ResponseTap website

Facebook Pixel

  The Facebook pixel collects data that helps us track conversions from Facebook ads, optimize ads, build targeted audiences for future ads, and remarket to people who have already taken some kind of action on our website. Learn more about Facebook ad preferences 
django_language   Storing the language of the website. Functionality cookies are cookies that help enhance a website's performance and functionality.
csrftoken   Associated with Django web development platform for python and used to help protect the website against Cross-Site Request Forgery attacks. Necessary cookies enable core functionality to allow the website to function properly.
CookieControl   Set by the Civic UK Cookie Control and used to remember a user’s choice of cookies on the website. Necessary cookies enable core functionality to allow the website to function properly.
SoPro   These cookies are used to collect information about the clicks and movement of prospects through our website. This information is then used for advertising purposes and to start even more engaging conversations with ideal customers.


To find out more please visit the SoPro GDPR Compliance Statement

Records management

We have a Records Management Policy and Data Retention Schedule which outline how long we will retain your personal data for. The Schedule sets out the minimum amount of time that we need to keep records for. The recommendations set out here have been produced in consultation with the relevant departments and JISC, who provide guidance and retention schedules for information held in higher and further education institutions.

Our Policy and Schedule are available on request: 

Data Protection Policy

Our Data Protection Policy sets out how we process personal data in accordance with data protection legislation. You can view the policy below.

Data Protection Policy

Contact us

We have two, full-time Assistant Data Protection Officers, who can be contacted using the details below.

Data Protection
Whitworth House
Ashton Old Road
M11 2WH