Customer Service apprenticeships & qualifications
Build skilled service-focused people
Create consistently great customer experiences
Flexible, accredited training
Who we work with
Why Customer Service apprenticeships matter
Deliver great experiences, create impact through your people
Customer Service apprenticeships helps employers build capable, confident teams who resolve issues faster, represent your brand consistently and deliver better customer experiences, while developing skills in a cost‑effective, reliable way.
For learners, Customer Service apprenticeships provide on-the-job experience alongside a recognised qualification, helping to build confidence and practical skills where great service makes a visible difference.
Access funded training
For SMEs, 95% of training costs are covered and, in some circumstances, will be free.
Develop a skilled team
Recruit or upskill capable people-centric staff to meet your business needs.
Apprenticeship training we offer for Customer Service
Customised training available
We work with you to tailor delivery and align to your business needs.
The benefits of Customer Service apprenticeships
Deliver exeptional customer experiences through funded learning
Customer Service apprenticeships build the frontline skills that keep customers happy and your businesses thriving. Apprentices develop the communication, problem‑solving and service mindset essential in fast‑paced customer‑facing roles.
Improve service quality and consistency across teams
Through a cost‑effective training route that builds dependable frontline talent.
Reduce complaints, escalations and repeat contacts
With trained staff who communicate clearly and resolve issues effectively.
Build reliable staff
Who grow with your business through funded training for career progression.
I want to promote apprenticeships to people in the local area and the benefits they can have to building a solid career foundation.
Molly, Customer Service Apprentice
The learning experience
Gain hands on experience delivering confident, customer focused service in real settings.
Industry expert coaches
Monthly webinars
Individual coaching and mentoring sessions
Discover how we're achieving success
Success with Total People
75%
Satisafaction with learner impact
86%
Overall learner satisfaction
75%
Overall employer satisfaction
Frequently asked questions
Contact us using this form and select employer enquiry.
We will then be in touch to gather your requirements and discuss the best approach to get your vacancy live.
On our website and on the National Apprenticeship Service’s website, which is a national online recruitment system.
It’s managed by us. Once we have your information, we’ll add your vacancy to the National Apprenticeship Service website and monitor the number of applications.
We’ll firstly filter the applications based on what you’re looking for in a candidate. To comply with regulations, the applications will be sent via a secure file sharing system.
Just let us know the name of the person and we’ll arrange a meeting with you to organise their apprenticeship programme.
We can always extend your closing date or re-advertise your vacancy at a later date.
You’re not under any obligation to recruit someone from the site, but if you do, you’ll have to make sure they’re signed up to an apprenticeship programme with Total People.
In addition, we’ll promote your vacancy for free in our weekly applicant newsletter and highlight the vacancy on our homepage carousel. We’ll also promote your vacancy on our social media channels.
You’ll be assigned an experienced Recruitment Officer who’ll keep you up to date with your vacancy and will support you through the process.
If you’re looking for industry specific information, we'll link you with a colleague from the vocational team who will be able to answer any questions or queries.
It really is that straight forward! So call today on 03333 222 666 or complete a contact form below and a member of our team will contact you.
Apprenticeships give you the professional skills and knowledge you need for your chosen career. They’re a mixture of on-the-job training and classroom learning that mean you can earn while you learn.
- Earn and learn, receive a wage and gain a qualification.
- Gain a nationally recognised qualification.
- Receive friendly support and guidance.
- Gain invaluable work and real world experience.
- Become an essential part of a team.
- Improve your career prospects.
- Progress within your chosen industry.
- No debt!
Usually between 12 and 18 months, however some can last over 24 months.
It’s quick and easy.
- Search for an apprenticeship vacancy on our website or the ‘find apprenticeship’ government website.
- Sign in or create an account
- Complete and submit your application.
And that’s all there is to it. You’ve just applied for an apprenticeship!
The current minimum wage for an apprentice is £8.00, but a lot of employers pay a higher hourly wage and this can vary between sectors and employers. Every vacancy we post clearly states how much you’ll earn so you’re fully aware before you apply for a role.
To become an apprentice you need to be 16 or over. However, it’s always best to start looking for vacancies five to six months before you want to get a job. This means you’ll be ready and know what to do when it comes to applying. There’s no upper age limit to becoming an apprentice.
It’s not necessary but some employers may ask for it. Make sure you check the vacancy information first to see if any specific experience or grades are needed.
Apprenticeships are a great stepping stone to a long-term career. More than 90% of apprentices stay in employment after their course ends, which shows how beneficial they can be.
Are you an individual?
Become an apprentice
If you're an individual interested in starting an apprenticeship, take a look at our current vacancies.
Are you a business?
Contact us today or give us a call
03333 222 666Get in touch
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