Customer Service Apprenticeships & Qualifications
Customer Service Apprenticeships
As the customer's first point of contact, excellent customer service skills sets businesses apart by making sure staff:
- Have great attention to detail
- Are compliant when processing customer information
- Deliver reliable servce
- Can effectively resolve customer issues
- Communicate effectively.
With our expertise, we are able to support training for a variety of roles and responsibilities through Level 2 and Level 3 apprenticeships, which gives learners a nationally recognised qualification.
Register your interest
Register your interest using the form below and one our team will contact you.
Sector insights
Customer Satisfaction
Customer service teams will continue to be put under pressure to meet customer needs
Skills and Capabilities
Customer service departments will require a broader range of skills and capabilities
Reputation
Customer service will increasingly been seen as either a risk or asset
*Sources:
Apprenticeships can support the evolving needs of Customer Service training
Overview
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.
These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, aftercare, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.
What qualifications will I gain?
-
Customer Service Level 2 Practitioner Standard
- Diploma in Customer Service Level 2 Qualification
- Functional Skills Maths
- Functional Skills English
Entry Requirements:
GCSE in Maths and English
Length of the course:
20 months approximately
Overview:
The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems.
As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point.
What qualifications will I gain?
-
Customer Service Specialist Level 3 Standard
- Functional Skills Maths
- Functional Skills English
Entry Requirements:
It is likely that advanced apprentices will have some prior experience in a customer service role to allow them to complete the advanced apprenticeship, although this is not a formal requirement.
Length of the course:
15-18 months approximately
The learning experience
Industry expert coaches
Free access to an online learning library
Free Microsoft 365 account during study
Free student discount card
Monthly webinars
Individual coaching and mentoring sessions
Are you an employer?
Apprenticeships are a cost-effective way of upskilling your teams to have the right knowledge and behaviours to enable future success, through your people.
Delivery can also be tailored to your organisation's learning and development needs, with expertise in navigating the skills system and funding to get the most out of apprenticeships.
Download the brochureApprenticeship funding
Understanding how to fund apprenticeships can seem complicated. As experts, we can guide you through the process and help you to make the most of funding options that are available to you, either as an SME or a larger Levy-paying organisation.
Funding explained
Employer support
Are you looking for more information on how apprenticeships can benefit your business?
We have a wealth of resources available to help guide you through the process and explain how we can support you at every step.
Apprenticeships explainedSuccess with Total People
100%
EPA pass rate
87%
Learner satisfaction
87%
Increased job satisfaction
Frequently asked questions
Contact us using this form and select employer enquiry.
We will then be in touch to gather your requirements and discuss the best approach to get your vacancy live.
On our website and on the National Apprenticeship Service’s website, which is a national online recruitment system.
It’s managed by us. Once we have your information, we’ll add your vacancy to the National Apprenticeship Service website and monitor the number of applications.
We’ll firstly filter the applications based on what you’re looking for in a candidate. To comply with regulations, the applications will be sent via a secure file sharing system.
Just let us know the name of the person and we’ll arrange a meeting with you to organise their apprenticeship programme.
We can always extend your closing date or re-advertise your vacancy at a later date.
You’re not under any obligation to recruit someone from the site, but if you do, you’ll have to make sure they’re signed up to an apprenticeship programme with Total People.
In addition, we’ll promote your vacancy for free in our weekly applicant newsletter and highlight the vacancy on our homepage carousel. We’ll also promote your vacancy on our social media channels.