Customer Service Apprenticeships & Qualifications

About Customer Service

If you’re a good communicator and enjoy helping people, a career in customer service would be perfect for you, due to the varied nature of the customer service industry there are many job roles that apply to a customer service apprentice. 

Within a company you would often be a customer’s first point of contact, customer service skills are transferable across sectors and can be applied to many job roles. 

What you'll be doing 

During the Apprenticeship you will cover areas such as: 

  • Process information about customers 
  • Keeping records 
  • Make customer service personal 
  • Deliver reliable customer service 
  • Resolve customer service problems 
  • Gathering customer feedback 
  • Develop customer relationships 
  • Communicating effectively with customers face to face 
  • Communicating effectively with customers in writing, or by telephone 
  • Promoting products and services 

Entry Requirements 

You do not always need academic qualifications to start training working in Customer Service however some employers may prefer you to have a good standard of general education such as GCSEs, including English and Maths. 

Typical qualities employers look for include: 

  • Good telephone manner 
  • Attention to detail 
  • Be able to work as part of a team or on your own 
  • Positive approach to work 
  • Willingness to help others 

The Level 2 and Level 3 Diploma in Customer Service qualifications includes both knowledge and competence units. 

Progression 

On completion of the Apprenticeship there may be the opportunity to progress onto other qualifications for example: 

  • Level 3 Advanced Apprenticeship in Customer Service 
  • Business Administration 
  • Retail 
  • Contact Centre 
  • Marketing 
  • Social Media 

At an advanced Apprenticeship level, dedicated customer service job roles will include: 

  • Customer Relationship Manager 
  • Customer Support Officer 
  • Customer Service Team Leader 
  • Customer Service Supervisor 
  • Customer Service Co-ordinator 

Progression 

On completion of the Apprenticeship there may be the opportunity to progress onto higher apprenticeship qualifications, for example: 

  • Contact Centre Management 
  • Business Administration 
  • Team Leading 
  • Management and Leadership qualifications 

Register your interest using the form below and one our team will contact you.

Overview

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.   

These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, aftercare, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.  

What qualifications will I gain? 
  • Customer Service Level 2 Practitioner Standard 
  • Diploma in Customer Service Level 2 Qualification 
  • Functional Skills Maths 
  • Functional Skills English 
Entry Requirements:

GCSE in Maths and English 

Length of the course:

20 months approximately 

What qualifications will I gain? 
  • Level 3 Diploma in Customer Service 
  • Functional Skills Maths 
  • Functional Skills English 
Entry Requirements: 

It is likely that advanced apprentices will have some prior experience in a customer service role to allow them to complete the advanced apprenticeship, although this is not a formal requirement. 

Length of the course:

20 months approximately 

Customer Service

Customer Practitioner Apprentice

Company

Salary £6084.00 per year

Duration 12 months duration

Customer Service

Customer Service Apprentice

Company

Salary £9256.00 per year

Duration 15 months duration