The Employer's Guide to Customer Service Apprenticeships

Investing in Customer Service apprenticeships can bring new skills and ideas into your organisation.

Good customer service is recognised as integral to the success and failure of an organisation. It is essential that the people who are the first point of contact with your customers are trained with the skills, knowledge and empathy to inspire loyalty in your clients.

Apprenticeships offer an excellent (and cost-effective!) start in the world of customer service, enabling aspiring professionals to develop the skills they will need to thrive in the sector. Professionals new to the role can expect to mix practical experience with theoretical learning, such as meet-and-greet, fixing problems, and influencing change and improvements in service.

We've put together a guide on what customer service apprenticeships are, the skills that apprentices learn and the benefits they can bring to your business. 

The guide covers: