Customer Service Apprentice

We're looking to recruit a motivated and enthusiastic apprentice to join our team at our Northwich headquarters. This is a fantastic opportunity to start a career in customer service and business operations while working in a supportive and growing organisation. 

What You'll Be Doing As a Customer Service Practitioner Apprentice, you'll play a key role in supporting our customers and the wider business by: 

Making outbound calls to clients in a friendly and professional manner 
Handling inbound customer enquiries efficiently and confidently 
Using Microsoft 365 applications to communicate, schedule activities and maintain records.

• Supporting day-to-day administrative and operational tasks 
• Working closely with colleagues to ensure excellent customer service and smooth business operations 
• Representing our values of care, professionalism and community in every interaction

Customer Service Practitioner Level 2 Apprenticeship Standard:

• Functional Skills in English and maths (if required) 
• Dedicated Tutor support throughout your apprenticeship journey 
• A combination of on-the-job and off-the-job training to develop your knowledge, skills and behaviours

This role offers the opportunity to gain valuable workplace experience, develop new skills and work towards a nationally recognised apprenticeship qualification. 

• A clear progression path within the business 
• Hands-on support and mentorship from a passionate, experienced team
• A welcoming, family-style workplace where everyone matters 
• Opportunities to grow your confidence, skills, and future career