Customer Service

Customer Service Level 2 Apprenticeship

With Interdelta Ltd
Competitive Salary
Heywood (view map)
14/03/22 expected start date
Customer service practitioner
18 months duration
1 position available

Overview

Due to growth within ITD, we are excited to create new positions for the right people. Having recently celebrated our 15th anniversary, we specialise in courier distribution worldwide. With offices in China, India, USA, Germany & UK, we pride ourselves in attention to detail.

About the apprenticeship

We have 3 members of staff who joined us as part of an apprenticeship scheme a few years ago they are now all managers. ITD is rapidly growing and will suit a candidate who is willing to put in effort to learn, grow and develop with the industry. The role will report into the Customer Services Manager. This role would be perfect for a capable individual who has awareness of logistics industry but not a necessity.

Responsibilities will include:

  • Managing inbound query tickets via Zendesk
  • Tracking customer shipments
  • Liaising with the couriers and suppliers on a customer's behalf
  • Handling customer queries for late, damaged and lost parcels
  • Investigating lost and damaged parcels with suppliers within set timescales
  • Answering incoming calls to the office to assist customers and suppliers

Apprenticeship qualification and training

Customer Service Practitioner Apprenticeship Standard Level 2

About the employer

Interdelta t/a ITD Global is an established international freight logistics and express courier specialist with offices spread in strategic areas all over the world.

Employer

Interdelta Ltd

Address

Unit A
Whittle Lane, Birch Business Park


OL10 2SX
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