Customer Services Advisor Apprenticeship

With UTILITY PREFERENCE SERVICE L IMITED

Paying £10,400.00 per year

Manchester (view map)

11/03/24 expected start date

Customer service practitioner (level 2)

15 Months duration

6 positions available

Deadline has now passed

Overview

We are a family run, commercial energy consultancy, based in the heart of Manchester City Centre. We are looking for energetic, confident and outgoing individuals to join our sales department and contribute to the growth of Utility Preference Service.

About the apprenticeship

As an apprentice you will learn about commercial Gas & Electricity, types of supply, trading, and fluctuation in the marketplace.
You will learn from focused team members that broker deals from small independent clients to large commercial clients.
You will learn this role over several stages, from contacting existing clients regarding their current commercial utilities and learning our processes, fact finding and over time you will progress to a commercial energy specialist.

Apprenticeship qualification and training

Customer Services Level 2 Apprenticeship Standard, including Functional Skills in maths and English if required.

The successful candidate will complete the apprenticeship programme within a remote setting with the support of an experienced Total People Learning Coach. There will be a final exam at End Point Assessment (EPA).

Career progression

These are permanent roles and on successful completion of your Level 2 Customer Services Apprenticeship you will have the opportunity to progress onto a higher level apprenticeship and/or further internal training to develop your career at Utility Preference Service.

About the employer

Employer

UTILITY PREFERENCE SERVICE L IMITED

Address

ST. ANNS HOUSE
ST. ANNS PLACE
MANCHESTER

M2 7LP

View Map

Working week

35 hours per week. The hours will be discussed at interview.
35 hours per week

Qualifications required

GCSE or equivalent in English (Desired), GCSE or equivalent in Maths (Desired)

Skills required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative, Patience

Things to consider

We prefer applicants to have previous Contact Centre experience but it is not essential. We offer a competitive holiday allowance (28 days per year including bank holidays), we also have a paid shutdown period over Christmas (usually 2 weeks!) Apart from our excellent commission structure, we also offer a monthly performance bonus, employee of the month awards, daily incentives, early finishes and company days/nights out.

Apply now

or call 03333 222 666