Coronavirus information

We are keeping this page updated with the latest Coronavirus information so please scroll down for full details.

Total People Update - 16 July 2020

Total People remains open and we have been working hard to ensure that we continue to deliver the highest level of learning to our apprentices while supporting our employers and keeping our teams safe.

Following the easing of government lockdown restrictions, we have prepared all of our sites to be ready for reopening in a safe and controlled manner.

The safety of our learners, colleagues and employers remains our highest priority and we are confident that the training and health and safety measures being introduced across our business will ensure a worry free learning environment for all. These include, but are not restricted to:

  • undertaking risk assessments in relation to any face to face learning that is needed
  • working closely with employers to ensure our on-site training activities are provided in a safe environment
  • developing sector specific plans covering the many industry areas that Total People work with.

We are committed to supporting our learners to achieve their full potential and to expand and develop their online learning skills. Please rest assured that we will always take the recommended actions and advice to protect our learners, colleagues and employers.

We will update you on our re-opening strategy as soon as we can so please keep checking this page. In the meantime, if you have any questions related to your learning or about working with Total People, please call our team on 03333 222 666.

Message from Gina Steele, Total People Interim Managing Director

“I am incredibly proud of the hard work and commitment that our learners have maintained during the lockdown period and that of our Total People teams who have ensured a seamless delivery of online learning.

We look forward to seeing our learners attend their study centres once again and want to reassure our employers that we are here to support them in providing exceptional training environments.

“Rest assured that we will continue to follow the latest Government advice and will keep you informed at all times."

Visit for all our latest updates.

You can also follow our social media channels on Twitter and Facebook - Twitter @TotalPeople and Facebook @totalpeople.


Total People update - 6 April 2020

Employees who have been furloughed due to Coronavirus can still undertake online training with Total People.

Total People has created a new Training in Furlough Information Sheet with details of how furloughed employees, both apprentices and non-apprentices, can benefit from our online learning.

Employers and employees should visit the News section of this website to read more. 


Total People update - 27 March 2020

Total People is open and has moved to remote learning due to the Coronavirus. We are enabling this by resequencing our apprentices learning to bring forward wider aspects of learning, such as English and maths, while also pushing back practical work that is difficult to complete if businesses are closed.

Learners can continue to access learning through our Virtual Learning Environment and Onefile, and we are also conducting coaching and progress discussions by phone and via Skype. These were all possible before but are now our normal way of working.

We have also provided all of our learning coaches with webinar training and the tools to deliver virtual classroom teaching. Our teams are excited to use this new approach and have expert support on hand to ensure the experience for our learners continues to be positive.

If you have any questions, or need advice about managing your studies during this period, please contact your learning coach /training advisor or call our team on 0333 242 8128.

Total People team


Total People locations will be closed to students from the end of today Thursday 19 March until further notice.

The Government on 18 March 2019 instructed all educational establishments, which includes Independent Training Providers such as Total People, to close to reduce and limit the spread of Covid-19.

The Government also instructed that learners of key workers, such as NHS staff and delivery drivers, and vulnerable students continue to be supported. We will provide an update as soon as possible.

Remote learning

We are doing all we can to ensure that our learners can access education and support remotely during this period of our location closure. We have been working on a contingency plan to deliver as much course content as we can in virtual environments, primarily Onefile.

Tutors and Learning Coaches will be in touch with learners individually to advise them of these arrangements and provide them with support.

During the closure it is essential that all learners regularly check communications via Onefile about their training and learning.

Exams and end point assessments

Total People understands that learners may have concerns about the impact of the closure on any upcoming assessment and examination period.

We are working with awarding bodies to understand the contingency plans to ensure they are not disadvantaged. These plans will be communicated to learners, where necessary, as soon as possible.

Message from Gina Steele, Total People Managing Director

“The health and safety of our learners and colleagues at Total People is our number one priority and we have been following government advice and guidelines on Covid-19 throughout this situation.

“Throughout the closure it is vital that all learners and colleagues take the necessary precautions to keep themselves, their families and their friends safe while helping prevent the spread of Covid-19.

“We will be working relentlessly to ensure that our learners can continue to learn and access their studies remotely and be given all the support they need. 

“This is a developing and unprecedented situation which we are monitoring on a daily basis and we will continue to provide our full support to our learners throughout this challenging period.

"We will continue to follow the latest Government advice and will keep you informed at all times."

Visit for all our latest updates.

You can also follow our social media channels on Twitter and Facebook - Twitter @TotalPeople and Facebook @totalpeople.