Tell us a little bit more about your organisation
Hale Communications are Business, Telecoms and Digital Technology experts.
Based in Altrincham, Cheshire, we have been working with businesses and helping them to save money for over 30 years.
We were founded in the 80s at the forefront of the mobile phone revolution when phones were like bricks! Fast forward 30 years and how times have changed. Today, technology touches almost everything we do both in our personal and working lives.
As technology evolved, we recognised that we needed to bring in additional expertise to be able to fully service our customers and since joining forces with one of the North-West’s leading business technology transformation experts, inTec Business Solutions, last year we are now so much more than just telecoms.
We now specialise in optimisation, helping businesses use technology to streamline processes, increase productivity and improve customer satisfaction. Find out how we could help YOUR business here.
Tell us more about your 50in5 apprenticeship
The role is a Customer Service/Sales Apprentice at an intermediate level. A full-time position in the business might be available subject to the Apprentice’s performance.
Initially, the Apprentice will shadow our sales and marketing teams to learn and understand the industry. They will also be put onto training courses from our partners, i.e. Vodafone, Microsoft, O2, EE, Gamma, Horizon, etc.
General daily duties include:
•Handling calls into the office and dealing with our customers at an account management level
•Assisting customers and the sales team with queries
•Creating and applying relevant formulas for costs
•General administrative duties
What made you want to recruit an apprentice?
We needed additional administrative support with all departments in the business.
Talk us through the process – how easy was it to recruit your new apprentice through Total People?
We recruited directly.
Why did you choose Total People?
We were approached by Total People.
What do you expect to be the benefits of recruiting through an apprenticeship?
We hope to gain fresh ideas, talent and enthusiasm from the Apprentice.
Would you recommend Total People to other employers? If so, why?
Yes. Rob Dey, Managing Director of Hale Comms, said: “We are really looking forward to working with our new Apprentice and seeing what positive benefits they can bring to the business.”
Make your apprenticeship commitment today at totalpeople.co.uk/50in5
Want to start an apprenticeship?
Find out more at totalpeople.co.uk/apprenticeships