Level 3 Business Administrator
Duration: 18 months (including 3 months EPA)
Start date: Sept – July
Business Administrator Apprenticeship
If you’re looking to build a versatile career in business, this apprenticeship will give you the skills and knowledge to thrive in any sector. As a Business Administrator, you’ll play a key role in supporting teams, streamlining processes, and engaging with both internal and external customers.
Throughout this programme, you'll develop essential skills in IT, project management, and business operations. You'll also gain valuable knowledge of organisational structures, external market factors, and industry best practices. Alongside this, you’ll build key professional behaviours, including adaptability, responsibility, and a strong customer-focused mindset, helping you make a real impact in any workplace.
Topics, units and assessments
As part of the apprenticeship, you will learn about:
- Use of Information Technology
- Record and document production
- Communications
- Planning and organisation
- Project management
- Relevant regulations
- Policies
- Business Fundamentals
As part of the End Point Assessment (EPA), you will be expected to complete:
- Gateway- Portfolio of evidence
- Exam- Knowledge test (comprising of 50 multiple choice questions)
- Portfolio-based Interview
- Presentation around Project/Improvement.
How you’ll learn
This programme will be delivered within the employer’s workplace, on a 1-2-1 basis with the appointed Learning Coach from Total People Ltd.
Once complete, apprentices can progress onto other qualifications such as Foundation Degrees in areas such as Business, Business Management and Business Administration.
-
Administrator
An Administrator provides essential support by handling administrative tasks such as scheduling, correspondence, and maintaining records. They ensure smooth day-to-day operations by organising resources and assisting team members.
-
Account Manager
An Account Manager manages client accounts, ensuring strong relationships, service delivery, and customer satisfaction. They oversee contracts, resolve issues, and identify opportunities to expand services.
-
Business Manager
A Business Manager oversees operations, strategy, and team performance to drive business growth and efficiency. They manage resources, optimise processes, and ensure organisational goals are met.
-
Project Manager
A Project Manager is responsible for planning, executing, and overseeing projects from start to finish. They manage timelines, budgets, resources, and teams, ensuring projects are delivered on time, within scope, and meet quality standards.
-
Develop Skilled Administrative Professionals
Apprentices gain essential skills in areas such as office management, data entry, scheduling, customer service, and communication. They contribute to smooth day-to-day operations, ensuring the office runs efficiently and supporting team productivity.
-
Improve Operational Efficiency
By training apprentices in administrative systems, office software, and workflow management, businesses can streamline processes, improve accuracy in record-keeping, and reduce time spent on repetitive tasks, allowing staff to focus on higher-value activities.
-
Enhance Customer and Client Relationships
Apprentices can support the customer service team by managing appointments, responding to queries, and maintaining client records. This ensures a smoother customer experience, which contributes to better client retention and satisfaction.
-
Improve Compliance and Record Keeping
In business administration, apprentices are trained in compliance with data protection regulations, company policies, and record-keeping standards to help businesses avoid legal risks and ensure safe and secure handling of sensitive information among team members.
Employer Hub
Get the information you need on how apprenticeships can benefit your business.
Our Employer Hub provides clear guidance on how apprenticeships can help your business thrive, plus all the details about funding and support you'll get every step of the way to make apprenticeships a key part of your workforce strategy.
Employer solutionsMy apprenticeship has helped me gain more confidence in my role and improved a number of other skills along the way.
Sasha, Business Administrator Apprentice