Business Administrator Apprentice

Overview

MoneyPlus Group are looking to offer a Business Administrator Apprenticeship in their Salford based office. MoneyPlus has been providing debt advice for over 25 years and has helped hundreds of thousands of people.

About the apprenticeship

• Managing creditor communications is the principal responsibility of a Creditor Liaison Advisor
• Advisors will interact directly with all creditors, management of all inbound and outbound telephony activity and tasks
• Daily activity will include:
• Effectively managing all outbound calls out of the department, either taking the action to service and resolve the creditors enquiry or by setting a task and following up the action
• Accurately updating debts managed under plans, inputting data received from creditors (letters, emails, spreadsheets, telephone conversations) ensuring the notes reflect the information obtained
• Proactivity contacting creditors where required to ensure the best outcome is received for the consumer
• Effectively questioning and challenging any declined offers, interest where not frozen, further collections activity, to ensure that the core product is being managed to a high quality and meets the consumers’ expectations
• Negotiating with the creditor to reach a fair outcome for the consumer
• Notes should be clear and concise with any follow-up actions being completed accordingly ensure all follow-up work is completed where the consumer should be notified of any changes
• Remaining positive, polite, and professional to preserve the ongoing image and integrity of the business
• Building on creditor relations by professionalism and promoting in-house systems to create further efficiencies
• Meeting all compliance requirements. Give correct and best advice following MPG processes and procedures along with all regulatory requirements

Apprenticeship qualification and training

• Business Administrator Level 3 Apprenticeship Standard
• Off-the-job training will include the support of a fully qualified Total People Learning Coach
• Training will take place in the form of live, interactive webinars and an online system called Onefile will be used to complete all necessary assignments
• There will be a final examination

Career progression

• Opportunity to progress to permanent member of the Business Services and Creditor Liaison team

About the employer

MoneyPlus Advice has been providing debt advice for over 25 years and has helped hundreds of thousands of people. As the largest commercial provider of regulated debt advice in the UK, our experience means your experience will always be a positive one. That’s the way we work.

Employer

MONEYPLUS GROUP LIMITED

Address

Riverside
New Bailey Street
Manchester
M3 5FS

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