Customer Service Apprenticeship

Overview

Amita are looking for a 1st Line Technical Support Team Member - all training for the role will be provided my Amita.

About the apprenticeship

Duties will include:

- Working with and supporting the team to provide 1st line helpdesk support to customers.

- To be able to accurately diagnose software and hardware faults and to be able to resolve a large proportion of client problems via remote networking and client site visits.

- To provide a high standard of customer care to clients, ensuring their problems are dealt with efficiently, maintaining contact and keeping clients informed of progress.

- To be aware of and abide by the company's health and safety procedure

Apprenticeship qualification and training

Apprenticeship in Customer Service Practitioner Level 2 Standard

Training will be off the job and in the form of live interactive webinars provided by a dedicated Total People Learning Coach.

Career progression

Amita are looking to bring in a new team member who they will train internally (as well as the Apprenticeship) on the role for a long term career.

About the employer

Amita are based in Middlewich, Cheshire.

Employer

AMITA (UK) LTD

Address

4 VERITY COURT
POCHIN WAY
MIDPOINT 18
MIDDLEWICH
CW10 0GW

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