Overview
At Fearnhead Cross Medical Centre and Longford Street Surgery in Warrington, the doctors and nurses take pride in offering the highest standard of patient-centered healthcare. We are looking for an Apprentice to join our team.
About the apprenticeship
We run many clinics for chronic disease care and offer a wide variety of other medical services such as antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
A Medical Receptionist is the first point of contact for patients when they come to surgery or, on many occasions, when they telephone. It is the role of the receptionist to help patients obtain the best service from the surgery and to ensure the smooth running of the surgeries for the Doctors and other clinical members of the team.
Duties will include:
- Reception duties during surgeries and clinics
- Providing customer service duties such as dealing with face to face on and the phone enquiries
- Booking, cancelling, and amending appointments
- Retrieving and filing medical records
- Scanning hospital letters onto the computer
- Taking requests for home visits as per Practice Protocol
- Taking and passing on messages to Doctors and other Primary Health Care Team members as per the Practice Protocol
- Completing administrative forms
- Inputting and retrieving information from the computer Issuing repeat prescriptions
- Booking ambulances
- Liaising with outside agencies and providing customer service to these organisations
Apprenticeship qualification and training
Level 2 Customer Service Practitioner apprenticeship standard, which includes:
- Level 1/2 Functional Skills in maths and English (if required)
- End-Point Assessment (EPA)
About the employer
At Fearnhead Cross Medical Centre and Longford Street Surgery in Warrington the doctors and nurses take pride in offering the highest standard of patient-centred healthcare. We run many clinics for chronic disease care and offer a wide variety of other medical services such as antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side.
Employer
Fearnhead Cross Medical Centre
Address
25Fearnhead Cross
WA2 0HD View Map