Reception Administration Apprentice

Overview

Since 1999, The Nantwich Clinic has transformed the health and wellbeing of people around Nantwich, maintaining the lower limb and foot health of patients of all ages. An opportunity has arisen for a Receptionist/Administrator Apprentice to join and support a professional team! To ensure that the client has realistic expectations which can be met. Most services will require a course of treatment for optimum results, so more than one visit will be required most times.

About the apprenticeship

The Role of Reception/Admin:

• To welcome patients and visitors to the clinic by name and a smile without hesitation
• To go above and beyond to ensure our patients and visitors are taken care of in the best possible manner
• To ensure that the client has realistic expectations which can be met. Most services will require a course of treatment for optimum results, so more than one visit will be required most times
• To be mindful of waste and the use of products
• To be on top of stock replenishment and re-ordering
• To keep on top of training for new products and services for the benefit of the patient for referral purposes
• To keep all equipment and working areas clean and tidy, including the waiting areas
• To fulfil your tasks in a timely manner. Deadlines are there to be met
• To provide a welcoming and pleasant environment for clients and other team members
• To arrive at work in good time wearing a clean pressed uniform and a clean, tidy appearance
• To ask open ended questions to find out more about our patients' needs
• To never "lose" a patient in the diary - always set recalls to keep in touch. We can't help patients if we're not in touch with them
• To answer the phone within 4 rings where possible and to ensure missed calls are called back as soon as possible
• To view work emails regularly throughout the day and respond within the hour
• To view the clinic Teams throughout the day and keep up to date with tasks set, ensuring you meet target dates and marking off when complete
• To participate in social media - both in the creation of posts, as well as liking and sharing, e.g., LinkedIn, Ticktock, Facebook, Instagram
• To participate fully in team meetings

To make clients aware of all the services within the clinic which can benefit them and book them into other services and practitioners:

• Pain Relief
• Personal Training for muscle toning and weight loss or to gain strength and stamina
• Muscle building/body shaping with the Embody System

Audiology:

• Ear Wax removal and hearing tests/hearing aids
• Foot and lower limb issues
• Bladder strengthening with Emsella and Exilis Ultra femme 360 and Embody if required (core to floor)

Counselling:

• Therapy service
• Nutrition and Gut health
• Aesthetics and Skin care
• Health insurance
• Injectables
• Medik8 products
• Collagen for joint pain and hair/skin/nail improvement

Apprenticeship qualification and training

• Level 3 Business Administrator Apprenticeship Standard
• Level 2 Functional Skills in English and mathematics
• Off-the-job training with the support of a work-based Tutor and a work-place mentor

END POINT ASSESSMENT:

• Gateway - Portfolio of evidence Exam - Knowledge Test (comprising of 50 multiple choice questions)
• Portfolio-based Interview
• Presentation around Project/Improvement

Career progression

• The opportunity to further develop your administrative skills and a permanent role at The Nantwich Clinic upon completion of your Apprenticeship

About the employer

Since 1999, The Nantwich Clinic has transformed the health and wellbeing of people around Nantwich, maintaining the lower limb and foot health of patients of all ages. An opportunity has arisen for a Receptionist/Administrator to join and support a professional team!

Employer

THE NANTWICH CLINIC LIMITED

Address

The Nantwich Clinic
Newcastle Road, Stapeley
Nantwich
CW5 7EJ

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